"Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Provide lots of information and make a claim for a refund. 3.4 Indemnity. We may also first deduct any amount you owe us from any amount we owe you. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus 4.1 Double Posting and Removal of Tickets. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. We may investigate complaints and violations of our policies. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). viagogo - Buy & Sell Concert, Sport & Theater Tickets PSA: Reminder that viagogo is a scam and you will probably get - reddit This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Anti-ticket-touting campaigners the FanFair Alliance . 7.2 Copyright. You may have to fill in a Dispute Claim Form. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. viagogo Reviews | Read Customer Service Reviews of www.viagogo.com You warrant that you are over 18 years old and have the legal capacity to make the transaction. Victims of Viagogo - Facebook They rush you and make their websites look just enough like they could be official ticket sellers. ! A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. 2.12 Seller Payment. the price it is sold for on the primary market). These tickets are listed in TWD [Taiwanese dollars]. Read Customer Service Reviews of www.viagogo.com/au - Trustpilot Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Ticket-holders to postponed events will be able. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. (The final Australian dollar price for our two tickets was $445.). In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. Protect and prevent people from becoming victims of scams by companies or individuals. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. You can email the site owner to let them know you were blocked. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). To sell tickets, a Seller lists the tickets in the Site database. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Ultimately there are two questions to be answered . viagogo - Buy & Sell Concert, Sport & Theatre Tickets Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. This includes reports four tickets to . your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. Enter a valid email address (e.g. Why use viagogo? Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. 4.3 Sellers Shall Not Include Promotional Material with Tickets. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Read more: VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Sellers should use our automated online confirmation process. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. To be eligible for a VAC refund your application needs to have been finalised. FanFair Alliance - Ever get the feeling you've been cheated? If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. Your IP: The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Viagogo - Wikipedia And the original face value of our tickets was nowhere to be found on the site. Viagogo pays search engines like Google to appear at the top of search results for major events. PDF FanFair Alliance - Ever get the feeling you've been cheated? Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. See something that's not quite right in this article? 3.2 Other Information. the application was unnecessary at the time it was made. Invalid tickets are defined as anything where buyers are refused entry. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". The action you just performed triggered the security solution. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. 3.3 Laws and Regulations. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. Send the completed form to the office processing your application. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. How do I unsubscribe from your newsletter? We will also add sales or value added tax on our fees as applicable. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. you lose thetravel facility remaining on your previous visa when your RRV is granted. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. arrow_forward. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Click to reveal The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. viagogo - Buy & Sell Concert, Sport & Theatre Tickets The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. you might incur adebt to the Commonwealth. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. To register, You must provide your real name, address, phone number, and email address. The email response they send is a template. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Viagogo Refund Policy MoneySavingExpert Forum A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 6.5 Tax Indemnity. Find out more about fact-checking at CHOICE. Prices are set by sellers and may be below or above face value.". Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. you did not use your RRV for any travel(regardless of the reason). We take no responsibility for such issues. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. 2.13 Ticket Information. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. We will not allow You to buy or sell tickets before You have registered with Us. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). 1. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. This may limit your ability to be grantedanother visa. Viagogo still offering worthless tickets to unsuspecting customers - Stuff the sponsorship or nomination was not successful. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Why can't I see my order or sale in my account? Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. viagogo is a global online platform for live sport, music and entertainment tickets. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. 2.6 Making an Offer. This could be a tough call for many internet shoppers. After multiple emails to Viagogo, Kent has been refunded $280. 1.3 viagogo Guarantee. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. This website is using a security service to protect itself from online attacks. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. It is headquartered in the United States and owned by StubHub Holdings. If you dont know the location of the office processing your application, send the completed form to your. If this is also unsuccessful We will not offer a refund. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard Contact Viagogo directly - raise a complaint & request a full refund. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! 2.14 Substituted Seat Locations. 7.1 Ownership of Intellectual Property. They may do that if you make a fraudulent claim. We are not involved in the actual transactions between Buyers and Sellers. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. -Discover the hottest events in your area. Ticket Marketplace Viagogo Faces The Music Amid Claims Of - Forbes Spain, the UK and Australia. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Viagogo | ProductReview.com.au 2.11 Ticket Fulfillment. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. In August 2017, the ACCC announced it was taking Viagogo to court. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. The. They often process refunds if requested. Viagogo back on Google but up to its old tricks - Australia's leading Viagogo will never pay you after you sold your tickets and you can never get back your money. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason.
