Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. StubHub will refund your money if an event is cancelled or moved. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. WebStubHub is an American ticket exchange and resale company. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? By signing up you are agreeing to receive emails according to our privacy policy. Alternatively, StubHub was a brand I knew and loved. This article has been viewed 52,013 times. How do I contact? StubHub Inc - Company Profile and News - Bloomberg Markets Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Enjoying This Built In Excerpt? StubHub The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. It's often the quickest way to sort something out. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Our RSS feed includes all eBay news articles published on this website. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. This article was co-authored by wikiHow staff writer, Eric McClure. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. His digital chapbook, The Internet, was also published in TL;DR Magazine. All rights reserved. Check your order confirmation email for Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. HEADQUARTERS. In 2018 and 2019, eBay faced mounting pressure from shareholders. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. StubHub is the largest ticket marketplace in the world and enables fans to Its possible that someone with an identical problem has posted for help before. Enjoying This Built In Excerpt? It I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. WebStubhub, Inc. operates as an entertainment ticket agency. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. WebSend us a message. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. StubHub Singh Cassidy will be based in StubHubs San Francisco headquarters. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. All Rights Reserved. Email Address. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Stubhub, Inc. operates as an entertainment ticket agency. StubHub While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Picking up your tickets at one of our Last Minute Service Centres? To provide a deeper support system beyond grants, we lend our I ordered tickets but can't view them online even with the access code. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Buy sports, concert and theatre tickets on StubHub! StubHub to Close SF Office, Lay Off Up to 160 Workers - The Real By using our site, you agree to our. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Joo Almeida D'Ea Head of Integration Office. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). 199 Fremont Street, Floor 4. StubHub - Buy & Sell Concert, Sport & Theatre Tickets San Francisco, CA 94105 USA. Every order is 100% guaranteed. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. How to Contact StubHub: Customer Service for Buyers and Sellers And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Stubhub serves customers worldwide. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Personally, though, I found it disappointing. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Field Operations and Last Minute Services. Arnaud Collin Global Head of Marketing. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Published and reprinted by permission of Houghton Mifflin Harcourt. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. Being OK With Spectacular Failure. At StubHub, our mission is simple: help fans find fun. the exact pickup location and times. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Thanks for your message we aim to get back to you within 24 hours. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Thanks to all authors for creating a page that has been read 52,013 times. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. We use cookies to make wikiHow great. StubHub gets a lot activity from users on Facebook than it does on Twitter. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. eBay Completes the Acquisition of Ticketbis StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. hours. 3 if you sold tickets already and have an issue. In March, the entertainment industry crashed. Join the list. StubHub is an eBay company (EBAY). How do I get my tickets back if they didn't sell? Contacting StubHub While StubHub does not offer live chat, they do have a phone StubHub - Wikipedia These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history The contact number is only for US and Canada. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Does StubHub have live chat? StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Alternatively, you can send us an email at Within nine months of my arrival at StubHub, thats exactly what happened. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Choose Possibility: Take Risks and Thrive (Even When You Fail). StubHub

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