With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. All related documentation must be kept if an insurance claim is submitted. 2023 Wisecars. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Amendments can only be made up to 48 hours before the pick-up time. Reduce your carbon footprint by selecting a greener car hire option. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. That should not even be separate. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. One of our helpful agents will be in contact with you to address the request. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). In that case, please contact your bank for additional details. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. If you have any questions, please feel free to contact us. Please read carefully the terms of the Car Rental Agreement before signing it. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Please note that all additional drivers must also show a valid driving licence at pick-up. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Please note, under no circumstances is the fuel included in the rental price. In that case, please contact your bank for additional details. As with any amendments, just scroll down to the bottom of this page and create a support ticket. 2023 Trustpilot, Inc. All rights reserved. I'M TRULY IMPRESSED. Please note, it is your responsibility to provide all the above-mentioned documents. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Click on Menu "Subscriptions". This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Wisecars is an online vehicle rental broker. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Read Customer Service Reviews of www.wisecars.com - Trustpilot All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. they are untrustworthy. Verification can help ensure real people write reviews about real companies. In all these cases, you will receive no refund of the money you have paid. See the full list of exclusions under section Deductible Protection Products will not cover. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. It might take your bank extra time to settle the amount. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. If you choose to pay for the service using a credit card, your credit card details are not stored by us. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. In peak periods this may not be achievable. So far I have found the experience of renting a car on this site to be very easy. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Re: Wisecars car rentals. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. It said and I'll recap ,"NOTHING more to pay ". Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. A common issue that many vacationers face abroad is unfair fuel policies in car rental. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Anyone use WiseCar car rental? : r/travel - reddit In that case, special cancellation terms are presented during booking. It was very easy to make reservation and booked a rental car in a few minutes. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 We at Wisecars put together a list of the most important information travelers often miss. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Wisecars does not own any physical locations or offices. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. If you haven't started your trip yet, you can change your drop-off time by amending your booking. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Powered by. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Manage bookings effortlessly. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. I refused to pay and they refused to refund me my $535 back. So you can bag the best deal with total flexibility to change your plans if you need to. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Here are 8 tips for writing great reviews. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. You will find the telephone number in the Car Rental Agreement. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Expired or provisional licences will not be accepted. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal.
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