stubhub refund lawsuitstubhub refund lawsuit

By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. But, as an alternative, the 120% off coupons were also available. Sign me up! I will never use Stubhub again. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. All Rights Reserved. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. I purchased OHL tickets the day before the game. Others were postponed. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Do not use STUBHUB, they are not an honest business. Call toll-free from the U.S. or Canada, or chat online with support. It also asked for a reinstatement of the pre-March 20 refund policy. StubHub is doing this as opposed to providing full refunds for canceled events. He was offered a coupon that was worth 120% of the original price. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. How do I know I can trust these reviews about StubHub? I was informed they could not secure the tickets from the seller. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. While the shows are postponed you are in limbo. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . I bought my tickets under a much different safety expectation. Your email address will not be published. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. The suit explains how StubHub has changed its. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . All eligible Settlement Class Members will receive an award upon submitting a valid claim. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Under normal circumstances, these processes are manageable. So Farley filed a credit card dispute against them, and won back his $600. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. THEY LIE. The Court in charge of this case still has to decide whether to approve the Settlement. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. There is a chance that StubHub will settle the case in the future. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Who should shoulder those cancellation costs? McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. All Rights Reserved. Moreover, the company will be forced to refund its customers. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. It also points to a recent spike in e-ticket sales, which increased ticket prices. In response, he received a refund in the form of a coupon worth 120% of the original price. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. A California class-action lawsuit has been filed against the ticketing site StubHub. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. They too should be held accountable. But the company does not need to comply with the law to avoid liability. Read the complaint here: StubHub Refund Class Action Complaint. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. status of any class action settlement claim. What a scam. Ive used Stubhub for over 4,000 transactions. This is the first time I have been using this website. This is a major change for the ticketing industry. Please add me. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Add me I had cancelled tickets in Arizona last year. I am appalled at their lack of customer service and straight out thievery. If you would prefer a cash refund, simply . Day of the event, I downloaded the tickets only to find they were for the wrong event. 24/7 customer support: The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Tickets are 100% guaranteed by FanProtect. StubHub is an eBay company that began selling and reselling event tickets in 2000. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. The suit also calls for a return of customer trust. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Then he retracted, saying that there doesn't seem to be any tickets left for the game. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. Now Im stuck with 4 tickets to a concert I cant attend overseas. The company has yet to comment on the lawsuit. Print. They sent me tickets for a baseball game on the wrong day. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. The MDL transfer order can be found here. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Unsubscribe easily. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. It promises a full money back refund in the case of a canceled event. Those with tickets to canceled events will get a credit of 120% of the purchase price. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Thanks ! They offered me 125% of price paid in credit or refund to my CC. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. I purchased tickets via StubHub for a concert 3 months in advance. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. It was also worth 120% of the original order price. Please download the PDF to view it: Download PDF. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. Your email address will not be published. Entertainment industries have seen every event canceled or postponed for a foreseeable future. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. The court ordered the company to refund customers if the event was canceled and refund them in full. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . And the beat goes on. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . Lorenzo Gordon, Adobe Images Again, there is another confusion about listing a ticket for sale. The complaint claims that the company did not offer refunds for tickets to canceled events. StubHub claims it is postponed not cancelled and will not give me my money. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled.

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