For more information about reviews on ConsumerAffairs.com please visit our VividSeats.com = Robbery!!! | Los Angeles - Yelp We understand how this may be upsetting for you. They are efficient, professional and the price is always right. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. And, I will never refer you to any of my friends and family. I will not be using this company again and will never refer a soul. A. Amalia G. Today. I was told that I should have known that by this note that was listed: xfer Piggyback. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Vivid Seats provided fraudulent tickets to me. Your transaction is secure, and you also get a full refund for canceled events. Yes, you get great prices on concert tickets because it is a con. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Please do not purchase tickets through Vivid Seats - Tripadvisor These were special seats, including dinner and first 2 rows on the dirt. We value your privacy. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Is this your company? We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Absolute worst customer service ever. Is SeatGeek Legit? Its location on this page may change next time you visit. We were given multiple different messages from Vivid seats regarding the tickets. With the plethora of ticket resell sites, this is one to avoid. I called Vividseats and was told there was nothing they could do. Erika, we always want to leave a positive impression on our fans. Vivid Seats' email and phones were not responding to many numerous requests. If you have any additional questions, we encourage you to reach out to our online support team on social media. They refunded, but I am out 2 nights for the hotel. Bought 6 tickets and only 4 were transferred. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. The 21st was spent on the phone trying to aquire our tickets. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. They simply dont care. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Definitely recommend. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Sellers can choose the price for their tickets and modify them at any time. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Paid $160 for a single ticket for a show that was rescheduled (twice). New customers can take advantage of this exclusive discount offer! I specifically chose a section my whole group is in. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Also, VividSeats says all orders are 100% . Accidentally purchased tickets on wrong date and chatted with an agent immediately after. However, no matter what link they have provided I cannot access these tickets. I am very disappointed in not being able to attend the show. They refuse to give a refund due to sending the tickets prior to showtime. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . I wish you didn't exist. Never again. Vivid seats is horrible. Vivid Seats - Home - Facebook Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Vivid Seats denies these . We assure that you and your partner will be able to sit together. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. We encourage you to reach our to our online support team by sending us DM on social media. Beware. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. . Claim your listing for free to respond to reviews, update your profile and manage your listing. and go to stub hub and . At this venue, Section B is behind the Pit. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Vivid Seats ranks 27th among Tickets sites. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Showed up after start of game and lot was closed. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. We would like to look further into this for you. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. They deserve to go bankrupt as they cost me $800. How do I determine the seat numbers for a ticket listing? People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. It also assists sellers who have tickets and want to sell them safely. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. All for the seller, not for the customer. These people are thieves and liars. Get buying tips about Ticket Websites delivered to your inbox. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. The request was put in minutes before. How has everyone's experience been with Vivid Seats? : r/phish - reddit Vivid Seats | Event Tickets - Apps on Google Play The staff are even more amazing. I was going to the AFC championship game and bought a parking pass from Vivid Seats. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". 10.1K Ratings. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Takes no accountability for a time glitch that had us go to a show at the wrong time. I had to call to verify that these seats are in fact in different rows one behind the other. Call and ask what the service charge is before buying. Thank you for sharing your feedback, Gregory. Customer identification can be provided if needed. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. He'll be heartbroken. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. From over pricing. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Find out how we combat fake reviews. I have knee issues so very kind to help so we don't walk far. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . I want my $1,500 back in my bank account. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. The email made a vague reference to covid 19 but no definite reason was given. I would never have the paid this amount of money for average seats. We absolutely value your feedback and apologize for the stress this may have caused you. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. But, what I'm reviewing . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. Please Refund at least $1000. I spoke with Carlos A over the phone to purchase my tickets. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. And in checking with the Keillor show I found that the show was not sold out! The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. We also confirm that your tickets are general admission. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Working at Vivid Seats | Glassdoor I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. My experience is consistent with those reported on BBB. I complained and they advised these were upgrade tickets and no refund would be issued. For 2 and now the event is selling them for 25$$$!!! you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Vivid Seats has not responded to my email. The following is a chronological timing of the events that occurred: There was some type of electronic glitch. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. The site didn't show the total of $632.10 until after I purchased the tickets. Tickets to Aint to Proud Stage Play in West Palm Beach. Vivid Seats ranks 25thamong Ticketssites. He reassured me of any concerns I had and was very patient with me. Over 100 million tickets sold. I had an expensive ticket to the Garrison Keillor show at Red Rocks. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Then allows the seller to change the date to the day of the event. Date of experience: 26 February 2023. I asked to speak to the manager, told me there was no one above him. Suite 800. Verification can help ensure real people write reviews about real companies. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Vivid Seats is as legit as ticketing sites come. She knew exactly what I needed and arranged to have it. Vivid seats is such a scam!!! Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. The request was put. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard Patient, reassuring, and kind -- why I will use this entity again! They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. 1239964100050. He was quick to answer my questions and quick to book my tickets. Companies can ask for reviews via automatic invitations. Ordered tickets for Gary Allan concert last September. It told me the section of the tickets but not the exact seat numbers. I called 2 seconds after I saw the $960 total. 1st time user. Vivid seats scammed me : r/Scams - reddit Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Shame shame for all the people you have messed with and hurt. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Refund of ticket price. I bought tickets 2 months in advance. Very deceptive and unfair marketing. 5 Weeks later changed their policy!!! This complaint was posted by a verified customer. Gain trust and grow your business with customer reviews. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Desired outcome: I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! VividSeats has B rating with the BBB.org as of September 2022. Not game day yet so have not opened app for seats. Vivid Seats goal is to safely and securely connect customers with event tickets. The tickets were shown as $ 264. Service 254 Value 245 Shipping 164 Avoid this site and their markup fees! Nowhere was I told before or after buying the parking spot that I had to be there before the game started. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. How is one supposed to know that xfer Piggyback means your tickets aren't together? Looking for the best way to buy and sell mobile tickets? Send us a DM on social media. We also ensure all reviews are published without moderation. Melinda, your concerns are absolutely valuable and matter to us. Despite very different reviews, the site is very popular not only in America but also abroad. Products used:Tickets for an upcoming football game. He said I should post the tickets for sale. Its not final unless I had the tickets available which I didnt. I purchased tickets to the motley Cre concert in Seattle in 2019. The tickets are yours now to you have to figure out what to do. Thank you, you have successfully subscribed to our newsletter! Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Great service. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Click here to get notifications about new complaints of Vivid Seats. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Yes. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. Vivid Seats Culture | Comparably Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? The seller sets the ticket price. Vivid Seats. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. I had a great experience. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Desired outcome: Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Full refund and apology for lack of ticket delivery. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Crooks. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Original review: Feb. 9, 2023. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Reliable & Rewarding Tickets. They take your money, and you have no valid tickets. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Report as inappropriate. ComplaintsBoard.com is a leading complaint resolution website on the Internet. As of Oct. 13th 6:38 pm I am unable to access my tickets. Read full review of Vivid Seats and 1 comment. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. . Read more Comments: 0 Unsubscribe at any time. Yes. That is a lie. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We are filing fraud with the bank and reporting to the bbb. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. I bought 2 tickets to Super bowl for my 11 year old son. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I never received the email and therefore never accepted the tickets. We're serious about getting you to the live events that you love. Do not trust Vivid Seats!!!! Downgraded Tickets Sent - Not what I paid for. "We have currently put them on 'No Rating' while they investigate the complaints and . Vivid refused a refund! Please refund me the differance between what you charged me and what the tickets actually cost. Sign up to receive our free weekly newsletter. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I never used them before but I know many people who have. Making sure our fans are able to attend their desired event through us is our top priority. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Complaint about Vivid Seats? File now, we help resolve it! The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. So I quickly attempted to purchase another ticket. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I tried not to trip thinking I could sell them forward. We lose as a result of your opportunistic business model.
