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			<p class="lead">Technician Pricing and Warranty Guidelines</p>

			<p style="text-align: justify;">As of 1st April 2012, we will be implementing the following changes with regards to the pricing structures of the internal repairs department. Warranty guidelines are also provided. Gold service jobs will be as before, double charge. If for any reason you are unsure what to charge a customer, discuss it with <em>Technical Manager</em> and he will make the call.</p>

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				<strong style="font-size: 19px;">General Repairs</strong>
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					<li>When booking in a machine, the <strong class="text-danger">&pound;23</strong> diagnostic fee must be taken up front from the customer. This fee is only to be refunded if the customer changes their mind and takes the machine away or we screwed up somehow. This charge should be <strong class="text-danger">&pound;46</strong> for Gold Service jobs.</li>
					<li><strong class="text-danger">&pound;48</strong> to be charged for general software maintenance of a machine, so virus removal, general servicing and clean-ups.</li>
					<li><strong class="text-danger">&pound;78</strong> to be charged for higher level repair work like reinstallation of windows (including or excluding data transfer), HDD cloning, screen replacement.</li>
					<li><strong class="text-danger">&pound;128</strong> to be charged for labour intensive hardware jobs like DC socket replacements, any hardware level repair for Mac's are also included.</li>
					<li><strong class="text-danger">&pound;250</strong> to be charged for a chipset repair. We should discourage people from choosing this option and instead getting a replacement machine would be better.</li>
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				<strong style="font-size: 19px;">Macs</strong>
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					<li><strong class="text-danger">&pound;78</strong> minimum to be charged for any software level repair.</li>
					<li><strong class="text-danger">&pound;130</strong> minimum for hardware level repair.</li>
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				<strong style="font-size: 19px;">Hard Drive Recovery</strong>
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					<li><strong class="text-danger">&pound;48</strong> minimum charge for any HDD data recovery attempt. Maximum charge of <strong class="text-danger">&pound;250</strong> unless it’s a company with ﬁnancial information for which we will charge on a case by case basis. The recovery attempt should be done first before we quote the customer and this should be explained to the customer as well beforehand. This will give you a better idea what to charge between the above price range.</li>
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				<strong style="font-size: 19px;">Pre-Booked Job</strong>
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					<li><strong class="text-danger">&pound;23</strong> diagnostic charge to be taken as a deposit. This is NON-REFUNDABLE unless the customer gives us 24 hours’ notice that they do not wish to proceed with the appointment. If the customer does not show up on the appointed date, we will keep the fee. Customers will be texted/phoned a day or two beforehand to remind them of the appointment. It must be explained that pre-booking does NOT mean a same-day service.</li>
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				<strong style="font-size: 19px;">Warranty</strong>
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					<li>Virus jobs will have a 7 Day warranty. The customer MUST be properly advised why this is the case.</li>
					<li>Regular software jobs will have a 30 Day warranty. Again, advise the customer.</li>
					<li>Hardware level repairs will have a 3 Month warranty.</li>
					<li>All new parts replaced have a standard 1 Year warranty, unless stated otherwise. The warranty for labour is only 90 days.</li>
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