About Seraph Helpdesk
Empowering Businesses with Smarter Support Management
Seraph Helpdesk is a Customer Support Management System designed to simplify and enhance how businesses handle their customer service operations.
Originally developed for IT support companies, Seraph has evolved into a flexible, open-source platform that can adapt to the unique needs of any organization.
Our system allows teams to manage, track, and resolve support cases efficiently — whether they come from retail customers, corporate clients, or internal departments.
Built using modern programming languages and a clean, web-enabled architecture, Seraph ensures high performance, reliability, and scalability for growing businesses.
What Makes Seraph Different
Open Source Freedom
No restrictions. Fully customizable to your business model.
Modular & Scalable
Start with core modules and expand as your company grows.
Integrated Communication
Internal chat and collaboration tools keep your team connected.
Data-Driven Insights
Get advanced statistics on performance, client activity, and service quality.
Flexible Hosting
Host on your own servers or choose our secure cloud infrastructure.
Expert Support
Backed by a professional team with over 10 years of real IT experience.
Our Company
Computer Assistance is one of the largest independent computer support companies in Oxford.
Unlike other ICT support companies in Oxford, we support both home and business customers with advice from viruses and hardware issues to Servers and Infrastructure design. Based in our new shop we now have over 20 technicians each with their own unique skills that give customers an unsurpassed knowledge base.
As an Oxford IT support, shop and repair centre we are always pushing for higher standards and our staff are working towards ISO9001 standard. As an example of our push towards higher business standards, the prestigious Saïd Business School came to visit us and filmed our business for two weeks. That footage is now used to teach all new MBA students. It is an honor to know that our business is being used as a template to teach anyone who has to work in business. We were delighted to hear they thought we were a breath of fresh air in the business world.