How to Set Up a Repair Ticketing Workflow for a Computer Repair Shop
A repair shop lives or dies on its workflow. When every device has a clear owner, a clear status and a clear next step, jobs move through the workshop quickly and customers stop ringing to ask where their laptop is. When it does not, devices sit on shelves, parts get ordered twice and finished repairs […]
Read MoreSelf-Hosted vs Cloud Helpdesk: What’s Right for a Small IT Support Business?
Sooner or later every small IT support business has to decide where its helpdesk lives. Do you run the software on your own server, or pay someone to host it in the cloud? Both choices are sensible, and the right answer depends on your team, your customers and how much time you have. The self-hosted […]
Read MoreSeraph Helpdesk vs osTicket vs GLPI: Which Open-Source Helpdesk Suits a Repair Shop?
If you run a computer repair shop and want an open-source helpdesk, three names come up often: osTicket, GLPI and Seraph Helpdesk. They are all free to download and self-host, but they were built for quite different jobs. This osTicket vs GLPI vs Seraph comparison looks at each one through the eyes of a repair […]
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