Seraph Helpdesk Features – Modern IT Support Management Tools

Seraph Features

Smart Tools. Seamless Support. Total Control.

Seraph is a Customer Support Management System built for modern IT support teams and service providers. Whether you manage hundreds of business clients or handle walk-in retail customers, Seraph helps you organize, automate, and scale your support process — all in one secure, web-enabled platform.

Issue Tracking

Easily manage and resolve customer queries with Seraph’s built-in issue tracking system. Assign, prioritize, and monitor tickets in real time — ensuring no problem slips through the cracks. The intuitive dashboard lets your team stay organized and deliver faster, more transparent support.

Client Base Management

Track clients, service histories, and account details from a single secure portal. Seraph helps you build stronger relationships by storing every communication and resolution — making it ideal for support agencies and internal IT teams alike.

Credit Control

Stay in charge of billing and payments directly within Seraph. Automate reminders, monitor overdue invoices, and integrate with your accounting system for seamless financial management. Reduce manual work and keep your business cash-flow healthy.

Business Calendar

Plan, schedule, and track your team’s workload with the integrated business calendar. From support shifts to project deadlines, you’ll always know who’s handling what — improving productivity and collaboration across departments.

Stock Control

Maintain visibility over your company’s hardware or consumables inventory. Whether you’re tracking devices, spare parts, or software licenses, Seraph helps you log usage, update quantities, and prevent shortages automatically.

Human Resources

Manage staff details, assign roles, and measure team performance — all in one system. Seraph’s HR features allow you to monitor working hours, allocate workloads, and keep compliance records up to date.

Statistics & Reports

Get real-time insights with detailed analytics on ticket volume, response time, and user satisfaction. Seraph’s reporting tools give you the clarity to optimize resources and make smarter business decisions.

Mobile App Access

Access Seraph anywhere, anytime. The responsive design and mobile app ensure your support team can manage tickets, respond to clients, and monitor performance on the go.

Customisable & Open Source

Seraph is fully open-source, making it easy to adapt for any organization. Modify workflows, adjust modules, and integrate with third-party systems using our REST API. Perfect for companies that want total control over their support platform.

Ready to Transform Your Support Workflow?

Take full control of your support operations with Seraph — the complete customer support management system built for IT professionals.

Easy to Use Interface

Designed for speed, clarity, and absolute simplicity.

Seraph’s interface is built with a user-first approach, ensuring anyone on your team can navigate, manage tickets, and monitor performance without training or technical experience. Every action is clear, intuitive, and streamlined — helping your business resolve issues faster and deliver consistent, high-quality support.

Why Choose Seraph?

Seraph combines efficiency, flexibility, and security — everything your support business needs.

Features