Yeti Helpdesk System
A Modern, Web-Based Helpdesk Platform for MSPs
The Yeti System is a powerful, fully web-based helpdesk solution designed specifically for Managed Service Providers (MSPs) who need a fast, flexible, and scalable way to manage client support operations. Unlike Seraph, which is ideal for IT support companies, retail shops, and mixed customer environments, Yeti focuses entirely on MSP workflows, automation, and client management.
Whether you are handling ticket escalations, SLA monitoring, remote diagnostics, or client communication, Yeti delivers an intuitive interface that makes daily operations smoother and more efficient.
Try the Yeti Helpdesk System Demo
You can experience the full power of the Yeti Helpdesk System through our live demo environment. No installation required — simply log in and explore all features designed specifically for Managed Service Providers.
Admin Account:
Username:
yeti-adminPassword:
Admin1234
Why Yeti for MSPs?
Yeti is designed to fit the unique needs of Managed Service Providers. It includes features that support multi-client environments, fast ticket handling, and transparent communication.
Fully Web-Based
Access the system from any browser, anywhere, without local installation.
Built for MSPs
Manage multiple client organizations, service plans, and support agreements with ease.
Fast & Intuitive Interface
A clean UI designed to speed up ticket creation, updates, and resolution times.
Client Portal
Customers can raise tickets, view progress, and communicate with engineers in real time.
SLA Tracking & Reporting
Ensure compliance, track performance, and generate detailed reports.
Secure & Stable
Hosted on reliable infrastructure with continuous updates and monitoring.
Who Is Yeti For?
The Yeti System is ideal for:
- Managed Service Providers
- Small to medium IT support organisations
- Teams needing fast, simple ticket management
- Companies that want a web-first, modern support tool
- Organisations seeking an alternative to traditional on-premise systems
If your business relies on speed, reliability, and clear client communication, Yeti is an excellent fit.
Yeti vs Seraph — What’s the Difference?
| Feature / Focus | Yeti Helpdesk | Seraph Helpdesk |
|---|---|---|
| Designed For | MSPs | IT support companies, retail shops, general support teams |
| Interface | Modern, fast, minimal | Feature-rich, modular, customizable |
| Client Management | Multi-client focused | Broad support for individuals & businesses |
| Deployment | Web-based | Web-based + VirtualBox package |
| Custom Modules | Limited | Fully modular, open-source extension system |
Get Started With Yeti
Ready to explore?
You can log in and test the Yeti System instantly.
💡 Try the Yeti Demo
Experience the interface, test core features, and see how Yeti can transform MSP support workflows.
Key Features of Yeti
Ticket Management Made Simple
Create, assign, track, and resolve tickets with a clean, fast interface built for technicians who want to work without clutter.
Multi-Client Support
Easily switch between clients, view service history, and manage SLAs — ideal for MSPs handling multiple businesses.
Real-Time Communication
Clients and technicians can communicate directly inside tickets, reducing email clutter and speeding up resolutions.
Asset & Device Tracking
Monitor client devices, service statuses, and update history.
Team Collaboration Tools
Assign roles, manage workloads, and improve inter-team coordination.
Cloud Hosted for Reliability
No servers to manage — we host everything securely with automatic backups.